What areas do you service?
We service Durham, Hillsborough, Chapel Hill, and NW Raleigh such as RTP. In some cases we will service as far as Roxboro, Mebane, and Raleigh.
What are your operating hours?
We are open from 9-5, Monday to Friday. We’re closed on Saturday and Sunday. Holiday hours may vary, so please call or check our website for specific information on those dates.
What are the costs for monthly maintenance?
The costs vary depending on the plan, the basic plan costs $160.00 a year. More info can be found on our Monthly Maintenance Page.
With Monthly Maintenance does this mean that anyone can access my computer at any time?
No, our technicians are only able to access your computer with the security code that only you provide that day. After each session the program automatically selects a new code.
What are the costs for your services?
All of our services are charged per hour, this reduces the total cost for our customers as most jobs only take an hour or two. We charge:
- $100 an hour for all in-home computer repair services for individual clients ($110/hr for businesses) + a service(travel) fee(see below for details)
- If we go onsite there is a service charge ranging from $65-$85 depending on the distance(Durham: $55-65, Chapel Hill: $65-75, Raleigh/Cary/Apex: $75-85, Wake Forest/Garner: $75-85, Burlington: $65-75). This service charge covers drive times and fuel.
- All on-site appointments are charged at a minimum one hour. After the first hour, we charge in thirty minute increments. Any pick-up jobs are a two hour minimum.
- If the computer is brought to our office there are different flat rates for different services(please call or email us to get pricing for a specific service).
What types of payment do you take?
e accept cash, paypal, and all major credit cards: Visa, Mastercard, Amex, Discover.
What Anti-Virus do you recommend?
While no antivirus can stop everything, we partner with one of the best in the industry. We work as an MSP with BitDefender for all your antivirus protection. Contact us for pricing and more information.
